Privacy Policy

We have updated our privacy policy and we want you to understand and feel confident about how we collect, store and handle your personal data.

Your Privacy is Important To Us

We have updated our privacy policy and we want you to understand and feel confident about how we collect, store and handle your personal data.

Why do we collect your data?

We want to provide you with the best experience. The data we collect allows us to keep you updated on all of our accommodation and promotions we have on offer at Oakcliff.

How do we collect your data?

We collect your data in a number of ways, from the information you provide when booking a holiday with us or competition entries when you have asked us to keep you informed. Our priority is to protect and treat your data with the utmost care.

When do we share your data?

We won’t sell your data with a third party.

How we use your Data

If you are a client, then we will use your personal data in order to fulfil our part of the contract in providing you a pleasant and safe experience while you are with us.

Additionally, we normally keep in touch with our clients, including our marketing newsletter after your stay. This allows us to send special offers and news of developments and we normally continue to send this for 2 holiday seasons after your last stay. If you do not wish to receive them, please tell us. Likewise, if you want to continue to receive our marketing & news, even if you haven’t been a customer within the last 2 years, please tell us and we will include you.

We are aware of our responsibilities under GDPR and we are registered with the ICO (ICO Reg No CSN923629S). If you wish to complain to them you can do so at www.ico.org.uk – but please feel free to contact us if you prefer as we are keen to work with you and your data in a way that you like.

App Privacy Policy

Lady’s Mile Holiday Park built the Lady’s Mile Holiday Park app as a Free app.

This service is provided by Lady’s Mile Holiday Park at no cost and is intended for use as is. This page is used to inform app users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.

The Personal Information that we may collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information.

Activities / Booking Login

When using the app you have the ability to login with an existing username and password created when making a booking with us. Our app communicates with the third party activity / booking system and then stores small amount of information to help personalise the app experience to your booked holiday.

• The app or connected web service does not store your username and password in any form
• Future requests to refresh booking and balance information uses a tokenised identifier provided by the activity booking engine
• This data is completely cleared when you use the logout feature found in the app
• This data is completely cleared when you use the clear data feature found in the app

Push Notifications

The app can receive push notifications. You can choose to receive notifications based on their interest/booking type, and disable them if you wish.

• Notifications can be disabled when logging into the app for the first time
• Notifications can be disabled at anytime by navigating to the settings section of the app
• Notifications can be disabled at anytime outside of our app using your devices operating system

Analytics

The app uses analytics from Google Firebase. This is so we can improve the app by seeing which areas are used, and for what purpose.

• We do not report on any sensitive or identifiable information in regards to your booking or user
• Analytics can be disabled at anytime by navigating to the settings section of the app

Third Parties

The app does use third party services that may collect information used to identify you. Third party service providers used by the app policies:

• Google Play Services – https://policies.google.com/privacy
• Google Analytics Firebase – https://firebase.google.com/support/privacy
• Hey Guest – https://heyguest.ai/privacy-policy