We want to provide you with the best experience. The data we collect allows us to keep you updated on all of our accommodation and promotions we have on offer at Oakcliff.
We collect your data in a number of ways, from the information you provide when booking a holiday with us or competition entries when you have asked us to keep you informed. Our priority is to protect and treat your data with the utmost care.
If you are a client, then we will use your personal data in order to fulfil our part of the contract in providing you a pleasant and safe experience while you are with us.
Additionally, we normally keep in touch with our clients, including our marketing newsletter after your stay. This allows us to send special offers and news of developments and we normally continue to send this for 2 holiday seasons after your last stay. If you do not wish to receive them, please tell us. Likewise, if you want to continue to receive our marketing & news, even if you haven’t been a customer within the last 2 years, please tell us and we will include you.
We are aware of our responsibilities under GDPR and we are registered with the ICO (ICO Reg No CSN923629S). If you wish to complain to them you can do so at www.ico.org.uk – but please feel free to contact us if you prefer as we are keen to work with you and your data in a way that you like.
When you book your holiday your agreement will be with Oakcliff Holiday Park. References to ‘Oakcliff ’, ‘we’, ‘us’ and ‘our’ are to Oakcliff Holiday Park.
There will be a contract between you and Oakcliff Holiday Park:
The person making the booking accepts the contract on behalf of all members of your party and is responsible for making sure they accept the contract. We can’t accept bookings from anyone under the age of 18.
When you book your holiday you will need to pay a deposit. You can see how this is calculated in the table below. The balance of your payment must be paid 8 weeks before the start of your holiday. Details of the balance payable and the date by which it needs to be paid will be in the booking confirmation that we will send you once you have made your booking. If the balance is not paid by this date, then we are entitled to cancel the holiday and retain the deposit. If you book your holiday less than 8 weeks before the start date you must pay the full amount of the holiday at the time of booking.
All Holidays within 8 weeks of arrival:
Full amount to be paid
Touring holidays over 8 weeks:
£50 deposit per week or full balance whichever is the lesser
Static caravans and lodges over 8 weeks:
£50 deposit per week
All bookings made at Oakcliff are for holiday use only. We don’t accept bookings if you want to stay for work or use the park as a base to travel to work or for residential use.
Admission of Children Under 8 Years Old into the Swimming Pool
At busy times access to our facilities may be restricted. We reserve the right to close or withdraw certain facilities or change the entertainment programme (e.g. for health and safety reasons, illness, maintenance, adverse weather conditions, seasonality, Weddings, events or reasons beyond our control) without prior notice and we are not liable to you if we have to do so.
Wi-Fi is available on the park for an extra charge. Its provision is subject to availability and network conditions. It may not be available 24 hours and is provided for leisure and not for business. Bookings are not accepted if they are wholly reliant on the uninterrupted provision of Wi-Fi.
Pitches are approximately 10m by 11m. All your belongings, including any extra cars or tents, must fit on that pitch. Maximum occupancy of the pitch is 8 people including infants.
Electric hook-up is paid for via a pre-paid card system at certain times of the year. These will be available in 10, 50 and 100-kilowatt increments. There will be no refunds for part-credit on these cards.
Our park is a family holiday park and so please ensure your behaviour is appropriate and is not noisy, offensive or likely to cause any harm or upset to other guests, staff or property at the holiday park. If we feel your behaviour is illegal, offensive, disruptive or inappropriate we will ask you to leave the holiday park. The lead name of the party is also responsible for any dogs in their party whilst on park. Any dogs causing a nuisance may be asked to leave the park and/or your right to occupy your pitch or holiday home maybe rescinded. In these circumstances, no refund will be given.
We do all we can to make sure you enjoy your holiday but sometimes things may go wrong. If this happens please tell reception straight away and we will try and put things right. If we can’t, then you can leave on the first day of your holiday and receive a full refund of the cost of your holiday. If you decide to stay or don’t give us the chance to put things right first, you’ll not be entitled to a refund. If anything is not sorted out during your stay please contact our Customer Relations team by email firstname.lastname@example.org or write to the Operations Manager, Lady’s Mile Holiday Park, Week Lane, Dawlish, EX7 0LX, no later than 21 days after the end of your holiday. Letter and emails sent after this time may not be responded to.