When you book your holiday your agreement will be with Oakcliff Holiday Park. References to ‘Oakcliff ’, ‘we’, ‘us’ and ‘our’ are to Oakcliff Holiday Park.
There will be a contract between you and Oakcliff Holiday Park:
The person making the booking accepts the contract on behalf of all members of your party and is responsible for making sure they accept the contract. We can’t accept bookings from anyone under the age of 18.
When you book your holiday you will need to pay a deposit. You can see how this is calculated in the table below. The balance of your payment must be paid 8 weeks before the start of your holiday. Details of the balance payable and the date by which it needs to be paid will be in the booking confirmation that we will send you once you have made your booking. If the balance is not paid by this date, then we are entitled to cancel the holiday and retain the deposit. If you book your holiday less than 8 weeks before the start date you must pay the full amount of the holiday at the time of booking.
All Holidays within 8 weeks of arrival:
Full amount to be paid
Touring holidays over 8 weeks:
£50 deposit per week or full balance whichever is the lesser
Static caravans and lodges over 8 weeks:
£50 deposit per week
All bookings made at Oakcliff are for holiday use only. We don’t accept bookings if you want to stay for work or use the park as a base to travel to work or for residential use.
Admission of Children Under 8 Years Old into the Swimming Pool
At busy times access to our facilities may be restricted. We reserve the right to close or withdraw certain facilities or change the entertainment programme (e.g. for health and safety reasons, illness, maintenance, adverse weather conditions, seasonality, Weddings, events or reasons beyond our control) without prior notice and we are not liable to you if we have to do so.
Wi-Fi is available on the park for an extra charge. Its provision is subject to availability and network conditions. It may not be available 24 hours and is provided for leisure and not for business. Bookings are not accepted if they are wholly reliant on the uninterrupted provision of Wi-Fi.
Pitches are approximately 10m by 11m. All your belongings, including any extra cars or tents, must fit on that pitch. Maximum occupancy of the pitch is 8 people including infants.
Electric hook-up is paid for via a pre-paid card system at certain times of the year. These will be available in 10, 50 and 100-kilowatt increments. There will be no refunds for part-credit on these cards.
Our park is a family holiday park and so please ensure your behaviour is appropriate and is not noisy, offensive or likely to cause any harm or upset to other guests, staff or property at the holiday park. If we feel your behaviour is illegal, offensive, disruptive or inappropriate we will ask you to leave the holiday park. The lead name of the party is also responsible for any dogs in their party whilst on park. Any dogs causing a nuisance may be asked to leave the park and/or your right to occupy your pitch or holiday home maybe rescinded. In these circumstances, no refund will be given.
We do all we can to make sure you enjoy your holiday but sometimes things may go wrong. If this happens please tell reception straight away and we will try and put things right. If we can’t, then you can leave on the first day of your holiday and receive a full refund of the cost of your holiday. If you decide to stay or don’t give us the chance to put things right first, you’ll not be entitled to a refund. If anything is not sorted out during your stay please contact our Customer Relations team by email firstname.lastname@example.org or write to the Operations Manager, Lady’s Mile Holiday Park, Week Lane, Dawlish, EX7 0LX, no later than 21 days after the end of your holiday. Letter and emails sent after this time may not be responded to.
Devon is currently in a tier two restrictions area which means guests from Tier one and Tier two areas are permitted to stay with us, however we are sorry we cannot accept bookings from Tier three areas at the moment however you are welcome to book for 2021.
We are following all government guidelines and trust that our guest will help us and do the same.
Coronavirus Important Information.
Keeping you safe and happy during your stay at Lady’s Mile during these continuously changing times.