Important Covid-19 Information

Latest Update. 17/05/2021

In accordance with the latest government guidance, we are now open to guests.

Latest Update. 12/04/2021

Due to the national lockdown and the latest government guidance, we are open for guests in our self-contained accommodation.

Latest Update. 22/02/2021

Due to the national lockdown and the latest government guidance, we have made the decision to close until the 12th April at the earliest, please feel free to book with confidence using our COVID guarantee.

Our team will be contacting those with holidays before this date to offer an alternative date or a refund. This will be done in arrival date order starting with those in March.

Covid Secure Guarantee

Keeping you safe

For the latest information we advise checking the GOV.UK website.

When visiting our park, please adhere to the following, government issued advice:

  • Wash hands regularly for at least 20 seconds
  • Use an alcohol-based hand sanitiser if soap and water are unavailable
  • Maintain good hygiene practices such as using tissues when coughing or sneezing
  • Dispose of all tissues in a bin
  • If you begin to feel unwell, contact 111 for further advice


What happens if I need to cancel my holiday?

We’ve added a ‘COVID Secure Guarantee’ to all bookings for 2021/22 so you can book your holiday with confidence. Our ‘COVID Secure Guarantee’ means that, in the event that your holiday is cancelled due to COVID-19, your money will be refunded in full, or a credit note may be provided at your request. This policy is only available for guests who have booked direct. Those who have booked through third party agencies must contact them for their cancellation policies.

This includes:

  • Government lockdowns
  • A member of the party falling ill or self isolating due to COVID-19
  • If you feel that the facility and amenity (including entertainment) restrictions mean that you will not enjoy your holiday.


The full refund or credit note will include your deposit. Refunds may take up to 30 days after cancellation at busy times (eg the government has just announced a national lockdown) although we aim to do this within 10 working days.

In addition the full balance is required 4 weeks before departure rather than the 8 weeks previously.

What happens if I become unwell on my holiday?

If you do become unwell during your stay, including developing a fever over 37.5 degrees or a persistent dry cough, please contact 111 for the appropriate medical advice. We ask you do not come into reception or other communal areas of the park and instead remain in your accommodation. Once you have done so, please contact a member of our team by calling 01626 863411 (8am – 6pm). After 6pm please call 07340 380620, and we will advise on a case by case basis.

The COVID-19 guarantee means that if one of your party falls ill or has to self isolate including, returning home to care for a unwell relative, a refund or credit note will be available for the remaining days should the whole party have to curtail the holiday and return home.

We hope you will appreciate the enhanced measures our team are taking during this challenging time. Everything we do is with the health and safety of our guests, owners, and team in mind.

We wish you a happy and healthy holiday,

Jason Jeffery, Park Owner, on behalf of the Lady’s Mile Team.

Latest Update.

Oakcliff Holiday Park will be closed from Thursday 5th November until Tuesday 2nd December.

Latest Government Update. Updated: 31/10/2020

Following tonight’s announcement, we will be contacting all guests in date order within the next 48 hours. Please allow us time to contact these guests first.

General enquiries regarding later November and December bookings will be answered on our Coronavirus Page by Wednesday the 4th of November.

Thank you for your patience and understanding.

Keeping you safe and happy during your stay

At Oakcliff, the health and safety of our guests, owners, and team is our number one priority.

Whilst the current risk of Coronavirus to our guests, owners, and team is low—we recognise the situation is potentially unsettling. We reassure you; we are closely monitoring developments and following Government guidance, ensuring you can enjoy the holiday you deserve.

We’re open for business as usual and will provide an update should any changes occur affecting our breaks.

Keeping you safe

Keeping you safe

For the latest information we advise checking the GOV.UK website.

When visiting our park, please adhere to the following, government issued advice:

  • Wash hands regularly for at least 20 seconds
  • Use an alcohol-based hand sanitiser if soap and water are unavailable
  • Maintain good hygiene practices such as using tissues when coughing or sneezing
  • Dispose of all tissues in a bin
  • If you begin to feel unwell, contact 111 for further advice

     

What happens if I need to cancel my holiday?

We’ve added a ‘COVID Secure Guarantee’ to all bookings for 2020/21 so you can book your holiday with confidence. Our ‘COVID Secure Guarantee’ means that, in the event that your holiday is cancelled due to COVID-19, your money will be refunded in full. This policy is only available for guests who have booked direct. Those who have booked through third party agencies must contact them for their cancellation policies.

What happens if I become unwell on my holiday?

If you do become unwell during your stay, including developing a fever over 37.5 degrees or a persistent dry cough, please contact 111 for the appropriate medical advice. We ask you do not come into reception or other communal areas of the park and instead remain in your accommodation. Once you have done so, please contact a member of our team by calling 01626 863411 (8am – 6pm). After 6pm please call 07340 380620, and we will advise on a case by case basis. We will happily refund in partial or full, depending on circumstances, if your holiday is affected.

We hope you will appreciate the enhanced measures our team are taking during this challenging time. Everything we do is with the health and safety of our guests, owners, and team in mind.

We wish you a happy and healthy holiday,

Jason Jeffery, Park Owner, on behalf of the Oakcliff & Lady’s Mile Team.

Covid-19 Latest Update

Due to the national lockdown and the latest government guidance, we are now open for guests, with a reduction in some facilities.

Please feel free to book with confidence using our COVID guarantee.

Coronavirus Important Information.

Keeping you safe and happy during your stay at Lady’s Mile during these continuously changing times.