Important Covid-19 Information

Latest Update.

Oakcliff Holiday Park will be closed from Thursday 5th November until Tuesday 2nd December.

Latest Government Update. Updated: 31/10/2020

Following tonight’s announcement, we will be contacting all guests in date order within the next 48 hours. Please allow us time to contact these guests first.

General enquiries regarding later November and December bookings will be answered on our Coronavirus Page by Wednesday the 4th of November.

Thank you for your patience and understanding.

Keeping you safe and happy during your stay

At Oakcliff, the health and safety of our guests, owners, and team is our number one priority.

Whilst the current risk of Coronavirus to our guests, owners, and team is low—we recognise the situation is potentially unsettling. We reassure you; we are closely monitoring developments and following Government guidance, ensuring you can enjoy the holiday you deserve.

We’re open for business as usual and will provide an update should any changes occur affecting our breaks.

Keeping you safe

Keeping you safe

For the latest information we advise checking the GOV.UK website.

When visiting our park, please adhere to the following, government issued advice:

  • Wash hands regularly for at least 20 seconds
  • Use an alcohol-based hand sanitiser if soap and water are unavailable
  • Maintain good hygiene practices such as using tissues when coughing or sneezing
  • Dispose of all tissues in a bin
  • If you begin to feel unwell, contact 111 for further advice

     

What happens if I need to cancel my holiday?

We’ve added a ‘COVID Secure Guarantee’ to all bookings for 2020/21 so you can book your holiday with confidence. Our ‘COVID Secure Guarantee’ means that, in the event that your holiday is cancelled due to COVID-19, your money will be refunded in full. This policy is only available for guests who have booked direct. Those who have booked through third party agencies must contact them for their cancellation policies.

What happens if I become unwell on my holiday?

If you do become unwell during your stay, including developing a fever over 37.5 degrees or a persistent dry cough, please contact 111 for the appropriate medical advice. We ask you do not come into reception or other communal areas of the park and instead remain in your accommodation. Once you have done so, please contact a member of our team by calling 01626 863411 (8am – 6pm). After 6pm please call 07340 380620, and we will advise on a case by case basis. We will happily refund in partial or full, depending on circumstances, if your holiday is affected.

We hope you will appreciate the enhanced measures our team are taking during this challenging time. Everything we do is with the health and safety of our guests, owners, and team in mind.

We wish you a happy and healthy holiday,

Jason Jeffery, Park Owner, on behalf of the Oakcliff & Lady’s Mile Team.

We Will Be Open From The 14th Of February 2021

Devon is currently in a tier two restrictions area which means guests from Tier one and Tier two areas are permitted to stay with us, however we are sorry we cannot accept bookings from Tier three areas at the moment however you are welcome to book for 2021.

We are following all government guidelines and trust that our guest will help us and do the same.

Coronavirus Important Information.

Keeping you safe and happy during your stay at Lady’s Mile during these continuously changing times.